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Store Policies

 

Payment Methods Accepted

* We accept Visa, MasterCard, Discover, US Money Orders or 
   Paypal payments to:
sales@HorseBooksPlus.com

* Credit card orders are charged in real time at our verified & secure payment site. 
   Just place books in your basket and go.  
  

* US personal checks are accepted but will incurr a 10 business day hold to new customers.

* $35 returned check fee applies.

 

Shipping

* We ship promptly on Mon, Wed, Fri by the United States Postal System using media mail or priority post. 
* Overnight post or Fedex delivery is available, email us for a quote.

* Average 2lb books ship by media mail for $4.95, 1st book, $1.95 each thereafter.
* FASTER priority post is $8.95 for one average size book, $6.95 each thereafter.   

* If your book is oversized, you are buying a set, or have a pile in mind please email before placing your order .  

* Media mail can take up to four weeks to arrive, but in most cases, lands within two weeks.

* Priority post takes approx 2-5 business days to continental destinations in the USA. 
   AK, HI, US owned offshore territories or military bases may incurr longer shipping times.

* International orders ship by flat rate airmail or first class air and arrive in approx 7 business days. 
   One average size book or two small ones can ship for $35.00.  

* We are happy to forward gift books without prices or invoices. 
   Special requests? No worries! .... Just ask. I
f you wish a gift note included to a recipient,
   let us know what to write in the comments box when you order.

 

INSURANCE AND/OR TRACKING  

* Delivery confirmation is included on every domestic (USA) order at no extra charge. 
   This is not insurance but does allow buyer and seller to follow the progress of the book delivery. 

* Insured postage for international destinations begins at $65. Contact us for a quote prior to placing your order.

* The post office will not investigate a lost domestic media rate book until four weeks have passed since mailing.  
  
Investigating domestic priority deliveries can begin after two weeks have passed.  

  

Refunds

* Your satisfaction is our number 1 goal.  
   If for any reason you are not happy with your purchase, please email to let us know. 
   Upon receipt of the book in the condition it was sent,
   we'll cheerfully refund the original purchase price of the book less the shipping.

* If there was an oversight in the book description on our end and the book is not as described,
   we will reimburse shipping both ways.


Finding Your Way Around & Viewing the Books

* Due to space limitations, all of our catalogs could not be listed on the left margin of each page.
   To view all the catalogs, sorted alphabetically, click on the link entitled: *View all catagories.*

* If book images are not showing, please refresh the page or email us for jpgs. 
 
* You can search by author, title or keyword, although keyword is not the strongest way to pull up titles.
 
 
Our Book Images 
 
* Our book pictures are not stock images from the publisher, 
   they are actual digital photos or flatbed scans of the book you will receive.

* Please take a moment to read our testimonial page.  We love what we do and it shows.

Questions, comments, or suggestions
Please write to info@horsebooksplus.com

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